GENERAL TERMS AND CONDITIONS OF USE BY THE CUSTOMER

1.
Scope 2. Conclusion of
the contract 3. Prices and
payment terms 4. Terms of delivery
and shipping 5. Right of withdrawal
6. Retention of
Title 7. Liability for
defects 8. Redemption of promotional
vouchers
9 Applicable law 10. Information on Online Dispute Resolution

1.
Scope 1.1 These general terms and conditions (hereinafter referred to as the "GTC") of the company "Candlestick Aleksandra, Joanna" (hereinafter referred to as the "seller") apply to all contracts with which the consumer or entrepreneur (hereinafter referred to as the "customer") the seller and the seller closes the goods offered in his online store. The inclusion of the customer's own terms and conditions is contradictory, unless otherwise agreed.
1.2 A consumer is any natural person who performs a legal transaction for a purpose that is predominantly neither commercial nor self-employed.
1.3 An entrepreneur is a natural person, a legal person or a legal company that, when concluding a legal transaction, acts in the exercise of its business activity or independent professional activity.

2. Conclusion
of the contract 2.1 The presentation of the goods,
in particular in the online store, does not yet constitute a binding offer of the seller 2.2 In the first place, the Customer places the selected goods in the basket. In the next step, the ordering process begins, in which all the data needed to complete the order are saved.
When the ordering process is complete, a summary of the order and contract data appears. Only after confirming this order and the contract data by clicking the button ending the ordering process, the customer makes a binding offer to purchase the goods in the basket.

The customer may also make this offer to the seller by fax, e-mail, post or telephone.
2.3 The Seller accepts the customer's offer through the following possible alternatives:

– sending a written order confirmation or order confirmation in
text
form (by fax or e-mail) or – requesting payment to the customer after placing the order
or
– delivery of the ordered goods

The first alternative that appears determines the time of acceptance.

The deadline for accepting the offer begins the day following the submission of the offer by the customer and ends at the end of the fifth day after the offer is sent. If the seller does not accept the customer's offer within the aforementioned period, this means rejection of the offer and the customer is no longer bound by his declaration of intent.
2.4 If the customer chooses the payment method "PayPal" or "PayPal Express" to pay for his purchase, he submits his offer by clicking on the button that completes the ordering process. In the event that the customer simultaneously submits a payment order to the PayPal by clicking this button, the seller declares, contrary to the above provisions, that at the time of issuing the payment order he accepts the customer's offer.
2.5 In the event that the Customer chooses the payment method "Amazon Payments" to pay for his purchase, he submits his offer by clicking on the button ending the ordering process. In the event that the customer simultaneously sends a payment order to Amazon by clicking this button, the seller declares, contrary to the above provisions, to accept the customer's offer at the time of issuing the payment order.
2.6 The text of the contract concluded between the Seller and the Customer is saved by the Seller. The text of the contract is stored in the seller's internal systems. The customer can read the general terms and conditions on this page at any time. Order data, cancellation policy and conditions are sent to the customer by e-mail. After completing the order, the text of the contract is available to the customer free of charge through his customer login, provided that the customer has set up a customer account.

2.7 All entered entries are displayed before clicking the order button and can be viewed by the customer before the order is sent and corrected by pressing the back button of the browser or the usual mouse and keyboard functions. In addition, the customer has at his disposal buttons for correction, if available, which are properly marked.

2.8 The contract language is German.
2.9 It is the customer's responsibility to provide a valid e-mail address for contact and processing the order and to set a filtering function so that emails related to this order can be delivered.

3. Prices
and payment terms 3.1 Unless otherwise agreed, the prices quoted are final prices.
The seller is a small business owner within the meaning of Paragraph 19(1) of the UStG and therefore does not show sales tax.
If additional shipping costs are incurred, this can be found in the product description.
3.2 The customer has the option of choosing the payment methods that are available in the online store.
3.3 In the case of prepayment by bank transfer, payment is due immediately after the conclusion of the contract, unless otherwise agreed.
3.4 In the case of payment by SEPA direct debit, the purchase price is due after the expiry of the advance payment notice period and after the SEPA payment authorisation has been issued.
Advance notice is the seller's notification to the customer that his account will be debited by SEPA direct debit and may take the form of, for example, an invoice or a contract.
The amount will be collected when the goods leave the warehouse and the deadline for prior information expires.

If it is not possible to execute a direct debit due to insufficient funds in the account or incorrect bank details, the customer must bear the costs of the chargeback if he is responsible for them. The same applies if the customer objects if he was not entitled to do so.
3.5 In the case of payment by "PayPal", the payment is processed by PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg. In this case, the terms of use of the PayPal apply. They can be seen at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.
3.6 In the case of payment by "direct debit PayPal", the PayPal collects the claim from the customer's bank account after the SEPA direct debit authorization has been issued and after the expiry of the period for prior information on behalf of the seller. Advance notice is the seller's notification to the customer that his account will be debited by SEPA direct debit and may take the form of, for example, an invoice or a contract. If the direct debit cannot be executed due to insufficient funds in the account or due to incorrect bank details or if the customer objects to the debit without the right to do so, the customer must bear the fees incurred by the relevant bank if he is responsible for this.
3.7 In the case of payment to the account using the "PayPal invoice", the payment is processed by the PayPal.
The purchase price is payable upon delivery of the goods and must be paid to PayPal within 30 days of receipt of the invoice, unless a different payment date is specified.
A purchase on account requires a successful credit check by PayPal.
If the customer can make purchases on account after checking creditworthiness, the seller assigns his claim to the PayPal, so payments to the PayPal can only be made with the effect of settling the debt.
The remaining contractual relationship and the rights and obligations towards the seller and the seller remain unaffected by this type of payment.
Otherwise, the general terms and conditions of use of purchases on the PayPal account apply: https://www.paypal.com/de/webapps/mpp/ua/pui-terms.
3.8 In the case of payment by "SOFORT", the payment is processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter referred to as "SOFORT"). To be able to use the payment method, the customer needs an online banking account with the PIN/TAN procedure, which has been activated to participate in "SOFORT", with which he can legalize himself during the payment process and confirm the payment instruction to "SOFORT" . Payment is made by "SOFORT" immediately after completing the payment process and debiting the Customer's bank account. More information about the payment method "SOFORT" can be found on the Internet at https://www.klarna.com/sofort/.

4. Terms of
delivery and shipment 4.1 Delivery of goods by shipment takes place to the delivery address indicated by the customer. Unlike this, in the case of payment by PayPal, the delivery address stored by the customer at PayPal the time of payment is decisive.
4.2 If the seller incurs additional costs due to the provision of an incorrect delivery address or an incorrect addressee or other circumstances that lead to the impossibility of delivery, the customer should return them, unless he is not responsible for the incorrect information or impossibility. The same applies if the Customer had a temporary inability to use the service, unless the Seller informed about it in advance. The costs of sending the goods are excluded from these regulations if the Customer has effectively exercised the right to withdraw from the contract. Here it remains with a legal regulation or regulation issued by the seller.

4.3 If the customer has agreed to collect the goods himself, he will be informed by the seller that the goods ordered by him are ready for collection. Upon receipt of this e-mail, the Customer may collect the goods at the Seller's registered office or at an agreed place after consultation with the Seller. In this case, there are no shipping costs.
4.4 Coupons are provided to
the customer in
the following form: * by e-mail * by download

* by post

5. Right of
withdrawal5.1 If the customer is a consumer, he is in principle entitled to withdraw from the contract.
5.2 The seller's cancellation policy applies to the right of withdrawal.
5.3 Consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address is outside the European Union at the time of conclusion of the contract are not entitled to withdrawal.

6. Retention of title
If the seller makes a prepayment, the goods remain the property of the seller until the purchase price is paid in full.

7. Liability for defects
7.1 The statutory liability provisions for defects shall apply to the warranty, unless otherwise agreed in these terms and conditions.
7.2 The customer is asked to complain to the supplier of the delivered goods with obvious transport damage and inform the seller about it. Non-compliance does not affect the customer's statutory or contractual claims for defects.

8. Redemption
of promotional vouchers 8.1 Vouchers that the Seller issues free of charge as part of (advertising) promotions with a specific validity period and which the Customer cannot buy ("Promotional Vouchers") are available only in the Seller's online store and only within the Redemption period specified by the Seller.
8.2 Individual products can be excluded from the promotional campaign.
Detailed restrictions can be found in the action coupon.
8.3 Promotional coupons can only be redeemed before the completion of the order process. There is no subsequent settlement.
8.4 Only one promotional coupon can be redeemed per order. It is not possible to redeem several promotional coupons in one order.
8.5 The value of the goods in each order must be at least the amount of the promotional coupon. Any remaining funds will not be refunded by the seller.
8.6 If the value of the promotional voucher is insufficient to pay for a given order, one of the other payment methods offered can be used to settle the difference.
8.7 The credit from the promotional voucher is not paid or interest-bearing.
8.8 The promotional coupon is also non-refundable if the customer returns the goods paid in whole or in part with a promotional coupon within the framework of the statutory right of withdrawal.
8.9 Promotional vouchers are generally transferable.
The seller can deliver the appropriate gift voucher to the customer who redeems the appropriate gift card, with the effect of unloading. This does not apply if the seller has knowledge or gross negligence of ignorance about the lack of authorization, incapacity for legal acts or lack of authorization of the respective owner.

9. Applicable law
9.1 The law of the Federal Republic of Germany shall apply to the exclusion of the provisions on the international purchase of goods.
This does not affect the statutory provisions limiting the choice of law and the application of mandatory provisions, in particular the country in which the Customer as a consumer has his habitual residence.
9.2 This choice of law made herein does not apply to the statutory right of withdrawal for consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and their only place of residence and delivery address is outside the European Union at the time of conclusion of the contract.

10. Information on Online Dispute Resolution
The European Commission's Online Dispute Resolution Platform is available online at the following link: https://ec.europa.eu/odr
We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.